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Refund Policy

Last updated

We want you to be happy with LiveHint. This policy covers paid plans bought directly from LiveHint.ai. The free plan has no charges to refund.

First purchase: 14-day refund

If LiveHint isn't right for you, email us within 14 days of your first payment and we'll refund it in full. No questions asked.

Renewals

Subscriptions renew automatically until you cancel. If a renewal charge surprised you, email us within 7 days of the renewal and we'll refund it, as long as you haven't used the paid plan since that renewal.

Cancelling

Cancelling stops future renewals. You keep your paid plan until the end of the period you've already paid for. We don't give partial refunds for unused time, except where required by law or covered above.

When we may decline

We may decline refunds where there's evidence of abuse, such as repeated purchase-and-refund cycles or breaking our Terms of Service.

How to request a refund

Email [email protected] from the address on your LiveHint account, with:

  • the email address of your account;
  • the date of the charge;
  • optionally, what didn't work for you. It helps us improve.

We reply within 3 business days. Approved refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.

This policy doesn't affect any rights you have under consumer protection law where you live, such as a statutory right to withdraw from a purchase.